Refund policy

Due to the nature of the items I sell, I do NOT accept returns.  If you have questions about the item of interest, please message me BEFORE you purchase. I will happily answer any questions you might have + provide extra photos or videos to ensure you know exactly what you are purchasing before you click that purchase button.  I want you to be happy with the item you receive, so please reach out for any clarification BEFORE purchasing. 

DAMAGED ITEMS:

If the product arrives damaged or broken WITH PROOF of damaged packages, buyer + seller are both responsible for filling out necessary forms through USPS. USPS is now requiring the BUYER to bring the damaged item to a post office to show proof of damages. There is no way to bypass this process. In order for both seller + buyer to be refunded, this is a necessary step.  A refund will be available after approval through USPS.

For malas that break, we do offer restringing for a $35 fee. There is a meaning behind a broken mala!  It signifies that the intention that the mala was strung with has been fulfilled! Some like to repurpose their beads, some like to bury them as a gift to the earth, but some aren't quite ready to part with their piece + if that is you, we can most definitely restring it with a new intention for you! Simply let us know you will be shipping it back for restringing + we can get that done for you no problem!

LOST PACKAGES:

In the rare case that your package is lost, you must file a claim within 15 days of delivery. We are not responsible for lost products, but we will do what we can to resolve the situation. Submit a missing mail request with the USPS , followed by filing a claim and asking for a refund. The Crystalline Moon cannot reship packages marked as ‘delivered’, as most of our items are one of a kind, and as our agreement ends at shipping the package to you with tracking info. The USPS then enters an agreement with the customer to deliver the goods, so The Crystalline Moon cannot submit info on the customer’s behalf.  

WE ARE NOT RESPONSIBLE FOR STOLEN PACKAGES. We aren't able to file a claim or get reimbursed for stolen packages. It’s the BUYERS responsibility to file a claim with USPS if the package is stolen.